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Send Us A Message

Please complete the form below and we will get back to you as soon as we can.

Head Office (appointment only)

Level 19, Two International Finance Centre. 8 Finance Street, Central, Hong Kong.

Contact numbers

Office: +852 2251 8967

Fax: +88 (0) 202 0000 001

Support

Our Support Service is available 24 Hours a day for registered users.

Customer Support

Whenever you require customer support for your FMS system, we’re available to help you resolve any issues and get the most from your Autocam solution. You never need to worry about being unable to reach us, with support available at all times for registered users. You’ll always be in good hands when you work with Autocam. Whether you need to manage and track a small or large fleet, our systems are designed to give you the results you want with every installation.

  • Live Chat & Remote Support
  • Place & Track Your Order Status
  • Access to Our Knowledge-base
  • A Host of Development & Integration Services

GENERAL FAQ's

I have browsed the website and I want to find out more. Where can I get more information?
Please create an account by clicking here. After you have created an account and it has been verified, you can log in and explore our library of information. You can also follow us on the social media platforms that appear on the website footer.
Where can I get answers to a question not addressed on your website?
We welcome inquiries and encourage you to get in touch with us by completing the contact form above.
How do I buy a sample/demo?
After you have created an account and it has been verified, log in and click “place an order” then select “buy a sample”.
Where can I get a user manual?
User manuals are only available to verified customers. Please log in and browse to Support -> Downloads to download the complete user manual. If you are an existing customer but do not have an account with a verified purchase please send us an email with your information and the serial number of your device and we will create your account for you.
Do you have any tutorials?
Tutorials are only available to verified customers. Please log in and browse to Support -> Tutorials to view this content. If you are an existing customer but do not have an account with a verified purchase please send us an email with your information and the serial number of your device and we will create your account for you.
How do I become an agent / reseller / vendor for the Autocam solution?
We are actively seeking partnerships with agents/resellers and vendors. Please create an account by clicking here and select “Become a reseller”
How long is the product warranty?
The product has a one year warranty against factory faults and defects. Additional warranty can be purchased, please inquire here.
How much does the Autocam solution cost?
Please create an account by clicking here. After you have created an account and it has been verified, log in to browse our price list.
How do I arrange for a device to be repaired / replaced?
Please log in or create an account by clicking here. After you have created an account, you can log in and click “RMA Service”
Can the VT-300SE be used offline and without AIR FMS?
Yes, the VT-300SE can be used as a stand-alone, offline device.
Can I source my own SD cards / thumb drives / other storage media?
Quality storage media is critical to the reliable operation of our hardware. We recommend and supply high end Samsung storage media at competitive prices. You are free, however, to source your own storage media.
How do I place a bulk order?
After you have created an account and it has been verified, log in and click “place an order”.
Can I buy spare components?
Certain components are available for purchase as spare parts. If you have created an account, log in and click “place an order”.
There is a feature / function the Autocam solution doesn’t cater for. Are you able to add this feature / function to the solution?
We love your input, please complete the submission form above.
I need help troubleshooting, who can I contact?
Please log in or create an account by clicking here. After you have created an account, you can log in and click “Technical Support”.